Frequently asked questions

Tap Sign Up, enter your details, verify your email address and complete your profile. You can also continue with Google or Apple.

Yes. One account allows you to browse horses, save favourites, communicate with users and create horse listings, subject to the applicable subscription requirements. You switch between the buying and the selling view on your profile page.

Tap Forgot Password on the login screen and follow the instructions sent to your email.

Not from within the app. Write to support@astride.ch and we change it for you.

Yes. You can use the same account for buying and selling horses.

Your account and profile are deleted permanently and immediately — horses, chats and photos included. This can't be undone.

You can edit or delete your own messages by pressing and holding them. A deleted message disappears for the other person too. Whole conversations cannot be deleted, but you can hide a chat.

Astride compares your preferences with the information provided in horse listings and recommends horses that may suit your requirements. Horses that don't match your discipline or exceed your budget never appear in your feed.

The match score reflects how closely a horse meets your selected preferences. A lower score does not necessarily mean the horse is unsuitable, it simply doesn't match all your preferences.

No. The score helps you identify potentially suitable horses. It does not guarantee the horse's suitability.

Tap the match score on a horse. Explore shows how many of your criteria match; with Connect you see exactly which ones fit, which are close and where the horse doesn't fit.

Your feed is built from your preferences, so there is no separate filter search. The map shows horses and Dealing Stables near you regardless of the score.

Explore shows horses up to €100,000. With Connect you set any budget and see every horse that fits.

Yes. Tap the heart icon to save horses to My Likes.

Open a horse listing and tap Contact to write your first message, subject to the features included in your subscription. Your first message is your request: the seller sees it and decides whether to start chatting.

Yes. You can ask questions, request additional information and discuss the horse before making a decision.

Yes. You can request additional media or relevant documentation directly from the seller.

Sellers can add X-rays and vet reports to a horse. They are only visible once the seller has said yes to your request.

Yes. You can arrange a viewing or trial directly with the seller.

Yes. You can arrange an independent veterinary examination with the seller before purchasing.

Yes. Price negotiations take place directly between the buyer and seller.

Sellers decide who sees the price: straight away, only once you're in touch, or on request.

Review the horse's profile, description, videos and available records. Ask the seller questions, arrange a viewing or trial and seek independent veterinary advice before purchasing.

A hidden horse is not shown to you again. If you were already in touch with the seller about it, the connection ends. You can tell us why you hid it — your feed learns from it.

Yes. Under Profile › Search preferences you can add people you search for — a child, a client, a rider you work with. Each person has their own preferences, feed and saved horses. Searching for more than one person is part of Pro.

The buyer and seller arrange payment, ownership transfer and transport directly. Astride does not currently manage the transaction or guarantee its completion.

Yes. You can connect with international sellers. You should confirm the applicable transport, veterinary, import and export requirements before completing a purchase.

Go to My Stable › Add a horse, upload one mandatory video, enter the horse's details and publish your listing.

No. Sellers can upload and publish horse listings for free.

Include at least one video, high-quality photos, age, height, discipline, competition level, bloodlines, character, price (with your choice of who sees it), location and a clear description. Complete listings help buyers assess whether a horse meets their requirements.

Buyers only see horses with a video. One video is all your horse needs to go live; photos are optional. Film in at least 720p, smaller videos look blurry in the feed. The cover photo will automatically be generated from it.

Uploads continue in the background; you can leave the screen. If the upload fails, open My Stable and try again from the horse. A horse without a video is paused until a video is added.

Yes. You can update photos, videos, price and horse information at any time.

Yes. You can take a horse off Astride for now, mark it as sold or delete your listing whenever you choose.

As many as you like — horses, videos and photos are unlimited.

Yes, provided you have the owner's permission to advertise the horse and communicate with potential buyers. We do not take responsibility or liability for actions taken without client consultation.

Yes. You can advertise a horse on multiple platforms, provided your information remains accurate and up to date.

You can decide when buyers see the price: straight away, only once you're in touch, or on request.

Mark the horse as sold as soon as it is no longer available.

Every 30 days we ask you to confirm that a horse is still available, so buyers only see horses they can actually buy. If you don't answer, we remind you after 45 days and pause the listing after 60 days. You can put it back on Astride any time.

Yes. Every horse has a switch "Show this horse on my public profile". Off, the horse still appears in buyers' feeds, just not in the list on your profile.

You are responsible for ensuring that the information is accurate and current. Update incorrect details promptly.

Yes. Astride may remove or restrict listings that violate its terms, contain misleading information or raise legitimate safety or fraud concerns.

Nothing, for the seller — saving is private. It keeps the horse in My likes so you can come back to it.

Your first message is your request. The seller sees it and decides whether to start chatting. Once they say yes, you can continue the conversation through the app.

It means the seller has received your message but has not yet replied.

Yes. Sellers can review interested buyers and decide whom they would like to chat with.

Yes. Tap the bin icon on the horse in My likes. You can save it again from the feed.

The seller may not have reviewed your message or may not be available to respond. You can review other suitable horses while waiting.

Yes. Updating your preferences may change your recommendations and match scores.

Astride Match helps buyers discover horses based on their preferences and the information available in horse listings.

Regular search allows you to browse listings using filters. Match helps you discover horses that align with your selected preferences.

Yes. You can update your preferences whenever your requirements change.

Circle is a feature designed to connect buyers with sellers who may have horses that match their requirements without having to list the horses on the app.

Buyers share their horse-search requirements, allowing relevant sellers to identify potential matches and approach them with suitable horses.

Tap "Join the circle" on your profile or in the feed. You set what you share with the circle — or use your existing preferences — then you see your request exactly as sellers will see it, with your name, before you post it. Sellers who have a horse for you get in touch; you say yes to every contact.

Only sellers who are members of the circle. They see your requirements and your name, never your contact details.

Yes. On your profile, switch off "Share what I'm looking for with the circle". You stay a member; your request is simply no longer shown.

No. You decide which offers interest you and whether you want to continue a conversation.

Yes. Saving a horse expresses interest in a specific listing. Circle helps connect buyers and sellers based on the buyer's requirements, directly without browsing through other horses.

No. Circle can help you discover relevant opportunities, connect you with the right people, but availability and suitability depend on the horses offered and the information provided.

Circle access is a subscription for sellers (30 days or 3 months, renews automatically). You see every active buyer request with the buyer's name, budget and criteria, and you can offer one of your horses or write without a listing. Buyers decide whether to start chatting.

Buyers pay per request, for 30 days, depending on the budget of the request. Sellers pay a subscription for circle access.

My Stable is the page where you manage your horses, listings and completed sales.

Yes. Other users can visit your public profile to browse your available horses and learn more about you, according to your profile's visibility settings.

Yes. Use the map on the app to find dealers, breeders, private sellers and other users across the world.

A Dealing Stable is a professional stable that sells horses. Sellers can link their account to one when they sign up or from their profile. The owner or an employee is verified by Astride, and the stable then shows a "Verified Dealing Stable" badge, its address on the map and its contact details on the seller's profile. If your stable is missing, ask us to add it.

Yes. You can update your profile information and other available details through your account settings.

Horses you mark as sold are no longer shown to buyers, but they stay in My Stable and count towards the "Sold" number on your profile.

Yes. You can update your preferences at any time.

Yes. You can select multiple genders, character traits and other available criteria to receive broader recommendations.

Providing more information helps Astride recommend horses that better reflect your requirements.

Yes. At the top of the preferences you can type or dictate a description — "a careful mare for an ambitious amateur, ready for 1.20 m classes" — and Astride fills in the matching filters for you to check.

Update your preferences to reflect your new needs. Your recommendations and matching results may change accordingly.

Horses that are close to your preferences still appear in your feed, further down. To see more, widen your preferences.

Yes. Save your search preferences and enable notifications, where supported, to receive alerts about relevant new listings.

Yes. You can communicate with sellers through the app once they have said yes to your request. Getting in touch is part of Connect.

Yes. Sellers can respond to interested buyers and continue the conversation through the app.

Yes. You can receive notifications for new messages and seller responses, subject to your notification settings.

You can use the available messaging features to discuss the horse, request information and coordinate viewings or trials. You can send photos and videos in the chat, and sellers can share one of their horses directly.

Yes. Open the chat or the person's profile, tap the ⋯ menu and choose Block.

You can report users from the ⋯ menu in the chat or on their profile or contact Astride support.

Astride does not currently process horse-sale payments. Exercise caution, independently verify the other party and never send money before confirming the horse, seller and transaction details.

Sellers who run or work at a Dealing Stable can have their connection to the stable verified by Astride. Their profile then shows a "Verified Dealing Stable" badge. Private sellers are not verified.

It indicates that Astride has confirmed the seller's connection to the Dealing Stable. It does not guarantee the accuracy of every listing or the quality of a horse.

Some listings may include additional information or documentation, such as veterinary documents or competition history. Astride does not verify this documentation.

No. Seller verification is separate from a veterinary examination. Buyers should arrange their own independent checks.

Yes. X-rays and vet reports are only visible to buyers you are in touch with; competition results show on the horse's profile. Buyers should independently verify the authenticity and relevance of any documents.

Open the seller's profile or the chat, tap the ⋯ menu and choose Report.

Open the chat or the person's profile, tap the ⋯ menu and choose Block. You won't see each other's horses any more and they can't contact you again.

Report the listing or user to Astride and provide relevant information. Avoid sending money or sensitive personal information until you have verified the other party.

Astride can review reports relating to activity on its platform and take action where appropriate. Buyers and sellers remain responsible for their transactions, subject to applicable law.

Verify the seller's identity, check the horse's identity and history, request relevant documents, arrange a viewing and obtain independent veterinary advice before purchasing.

No. Astride does not charge commission on completed horse sales.

No. Buyers and sellers arrange payment directly unless secure payment services are introduced in the future.

Creating an account and browsing horses is free. A subscription is required to access the buyer features included in the selected plan.

Your subscription includes the buyer features specified in your selected plan. Check the subscription page for the current list of included features.

No. Sellers can upload and publish horse listings for free. The only seller subscription is circle access.

You can manage or cancel your subscription through astride.ch. Your access continues until the end of the period you paid for.

Yes. Connect, Pro and circle access renew automatically until you cancel. Circle requests for buyers are a one-off payment for 30 days.

Refund eligibility depends on the applicable terms. Contact support if you need assistance.

Astride does not charge commission on horse sales. Other costs may apply, including veterinary examinations, transport, insurance and any applicable taxes. Buyer subscription fees may also apply.

Astride does not independently inspect every horse. Buyers are responsible for arranging veterinary examinations and other checks before purchasing.

Contact Astride support with details of the charge and your subscription.

Yes. Save your search preferences and enable notifications to receive alerts about relevant horses.

Yes. You can manage notification preferences in Settings and your device settings.

Depending on your settings, you may receive notifications for new messages, replies and new connections, new horses that fit what you're looking for, price changes of horses you saved, and news from Astride.

Check that notifications are enabled in Astride and on your device. Confirm that your search preferences are saved and that the relevant alerts are supported. Only horses that fit your preferences trigger a notification, not every new horse.

You can manage the notification options available in your account settings.

Yes. Astride is designed to connect buyers and sellers across different countries.

No. Buyers and sellers arrange transport directly or through a transport provider of their choice.

Buyers and sellers should confirm the documents, veterinary checks, permits and transport arrangements required for their transaction. Requirements vary by country.

Prices on Astride are currently only in euros. Confirm the applicable currency and exchange rate before agreeing to a sale.

Potential costs include transport, veterinary examinations, insurance, customs duties and applicable taxes. These depend on the countries involved and the transaction.

No. Buyers and sellers are responsible for arranging the required documentation and ownership transfer.

Try updating the app, restarting your device or reinstalling the application. If the issue continues, contact support.

Open your profile and tap "Contact Astride" (we usually reply within a few hours) or write to support@astride.ch.

Astride is available on supported iOS and Android devices.

Check your internet connection, confirm that the files meet the app's requirements and try again. Videos stored in iCloud must be downloaded to the phone first. Contact support if the problem continues.

Check your login details and use Forgot Password if necessary. If you still cannot access your account, contact support.

Contact support with the relevant subscription and transaction details.

Your personal information is handled according to Astride's Privacy Policy. Other users can see information you choose to display publicly or share with them.

Your email address is never shown. Your phone number and address appear on your seller profile only for buyers with Connect who are in touch with you.

Astride applies measures to protect user information. Details about data handling and security are explained in the Privacy Policy.

You can request a copy of your personal data by contacting support.

Delete your account under Account settings › Delete account, or contact support. Requests are handled in accordance with applicable data protection laws.

You can manage the profile information and visibility settings supported by the app.

Astride uses the preferences and information you provide, together with available horse listing details, to generate recommendations. Refer to the Privacy Policy for more information about data use.

Astride will continue to develop based on user needs and platform priorities. Future updates may include advanced matching tools, viewing bookings, verified horse profiles, competition records, saved search alerts and additional features for buyers and sellers.

Yes. You can share feedback and feature suggestions with the Astride team through "Contact Astride" in the app.

Check the app for updates and follow Astride's official communication channels for announcements.